Refund policy
When we refund, when we don't, and how to ask.
Last revised 2026-08-30
한국어: 환불정책. 이 페이지의 한국어본이 법적으로 우선하며, 아래 영문은 이해를 돕기 위한 번역입니다.
1. Right of withdrawal
You may withdraw from the purchase within 14 days of payment.
The Korean Act on Consumer Protection in Electronic Commerce (art. 17(1)) sets that period at 7 days; we apply the longer 14 days instead. The same period applies to international purchases made through Paddle.
2. Software licences are a special case
Article 17(2)(v) of the same Act lets a seller restrict withdrawal once delivery of digital content has begun, provided the seller offers a way to try the product first. We do that as follows.
- The product is distributed free during the beta period.
- After it goes on sale, a 14-day free trial is offered, with every paid feature unlocked.
3. What we refund
Refunded
- Within 14 days of payment and the licence key has never been activated — refunded in full.
- A defect makes normal use impossible and we cannot fix it within a reasonable time — refunded regardless of activation or elapsed time.
- Duplicate charges, wrong amounts, and other payment errors — refunded in full.
- We discontinue the licence service and the product can no longer be used.
Not refunded
- A change of mind after activating and using the key — the trial in section 2 is the opportunity to decide.
- The licence was suspended for a prohibited act under article 5 of the Terms (key sharing, bypassing verification).
- Your machine does not meet the stated requirements (BicMac macOS 14+, Greenday macOS 12+). The free trial exists to check this before paying.
- Use during a free period — there is no payment to return.
4. How each payment method is handled
Korean payments (Toss Payments)
Write to support@begreen.dev. Once approved, the money returns by the method you paid with. Card refunds can take 3–5 business days depending on the card issuer.
International payments (Paddle)
International sales are processed by Paddle.com Market Ltd as the merchant of record. You can request a refund directly from the Paddle receipt link in your purchase email, or write to support@begreen.dev and we will file it for you.
Cryptocurrency
We do not currently accept cryptocurrency.
5. What happens to the licence
Once a refund is confirmed the licence key is void immediately. On machines that were already activated, paid features lock at the next revalidation (within 30 days). A voided key cannot be reused.
6. How to ask
Send two things to support@begreen.dev.
- The email address you bought with, or the order number
- The reason — if it is a problem with the product, one line about what happened is enough.
We reply with a decision within 3 business days.